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POLICIES
& PROCEDURES
We are
so glad you have decided to use Adventures in Canine
Training to help
with your training needs! As with anything, we
have a few rules and regulations that we must adhere to
in order to maintain our business. Please read the
following thoroughly and let us know if there are any
questions or concerns.
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(1)
All training services require payment when you meet with
your trainer for the first time. [In Home Lessons] Packages must be
paid in full on your first lesson. All group classes
require a deposit to be paid in advance and the balance
is then due on the date of your first class--as
explained when you enroll in a class online.
(2) If you
have chosen to pay for a package of In Home Lessons,
you must complete those
lessons within 60 days from the
date you start your first lesson. If the lessons
are incomplete within this time frame all lessons are
forfeited and training must start over with a new
payment schedule, no refunds are given.
(3) You must contact your trainer
no less than 1 hour of your scheduled lesson to
reschedule that lesson. If you reschedule with
less than a 1-hour notice a $20 cancellation fee will be
owed to your trainer.
(4) If you fail to be home when a trainer shows up for a
scheduled lesson the lesson will be forfeited and the
full lesson fee will be owed to the trainer or one
lesson will be subtracted from your training package if
you have purchased a package of lessons.
(5)
No refunds are given for any reason for any type of
training service, except for the unfortunate death of
the dog that is currently involved in the training.
(6) Any
check returned due to insufficient funds will accrue a
$30 fee plus the amount of the original check.
Payments, in this case, must be made by cash or money order no later
than 30 days from the date you are notified of the
returned check.
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We encourage all of our clients to
contact their trainer with any questions, suggestions,
concerns or the like during and/or after their training.
Our trainers will offer any help necessary between
training lessons/classes.
Do not hesitate to contact your trainer at any time for
any reason. We are here to help with every aspect
of your dog's training!
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